Aftersales advice and support

With FMB care you have an all-around, care-free service package

In every care bed produced by FMB care, there is a mass of know-how, lashings of tender, loving care and supreme quality. In order to ensure that every model performs its job for the user and for the carer consistently and persistently, FMB care remains at hand with its extensive and first-class service, which is available around the clock. The aim of the service is to keep this very special kind of quality, which the beds possess, alive and well for as long as possible.

The following services are offered by FMB care:

Inspection and maintenance of care beds
Care bed repairs
Staff training
Spare part management and spare part shop

Inspection and maintenance of care beds

As a manufacturer of care beds, FMB care is obligated to specify times for repairs and overhauling, inspection periods and also the scope of inspections for the maintenance of care beds manufactured by its company. This is all to be done in accordance with the standard DIN EN 62353 regarding medical electrical equipment and in line with Section 4 of the Medical Devices Operator Ordinance.

All inspections, maintenance work and repairs are absolutely necessary in order to ensure the sustained safe and proper operating of care beds. Such precautions include the regular checking of the current technical state of the care bed and, where necessary, appropriate repairs are to be undertaken immediately. Inspection and maintenance always include the electrical safety test (in accordance with DGUV V3 – the German Social Accident Insurance, Provision 3).

FMB care recommends that these measures be carried out regularly every 12 months and, as a competent and reliable partner, is pleased to support its customers in all aspects of these safety checks. You are very welcome to arrange an appointment for this here.

Repairs of care beds

If a care bed does not work, it is imperative to call for help immediately. FMB care arranges for professionally qualified service staff, who regularly upgrade their expertise, to be at hand in the event of a fault or breakdown. These experts quickly and competently perform the necessary error analysis and then see to the subsequent repair. In many cases, it just needs a short telephone call to the FMB care service department for help to be given smoothly, simply and swiftly. In the event of a breakdown, you can reach FMB care service here.

Staff training

In compliance with Section 2 of the Medical Devices Operator Ordinance, medical equipment can only be operated by persons who have the necessary specialist knowledge or who have been appropriately trained by the producer of the equipment in question. The operating of care beds is also governed by the Operator Ordinance. Consequently FMB care runs practice-oriented training courses on the following subjects, thus enabling all requirements of this regulation to be met.

Appropriate handling of and safe working with the care bed

This training course deals with the performing of error diagnosis and appropriate repairing or replacing of spare parts for the care bed from FMB care. Such a training programme, designed for those working with and responsible for care beds in nursing homes and other such establishments, enables FMB care to lay the foundation for the safe and long-term operating of its care beds. These courses also ensure that all statutory requirements are met.

Technician courses

The FMB care technician training courses, which are primarily attended by our Facility Management staff, enjoy tremendous popularity. The objective of this seminar is to inform participants about the application of the Medical Devices Act, the Medical Devices Operator Ordinance and the German Trade Association Regulations A3 on electrical equipment. It is also intended to teach them how to carry out technical checks, error diagnosis, repairs and spare part replacements on care beds from FMB care.

The next training course: 2020-04-02

Spare management

Whenever it is a question of service, maintenance and repairs, it goes without saying that spare parts or replacement devices have to be readily available. As a manufacturer of medical devices, FMB care is obliged to make original spare parts available for up to 10 years following the purchase of such a product.

In the context of this obligation, FMB care offers its customers a reliable and time-optimised management of spare parts. All necessary spare parts can be ordered easily and at any time by using the hotline.